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Merchant Fraud Detection Report Audit Program
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03-01-2012 09:30 AM
AuditNet Community Manager
Merchant Fraud Detection Report Audit Program
Audit Objectives (AO)
To ensure that:
(a) Fraud Containment Officers are fully knowledgeable of the
Company Policies & Procedures regarding the fraud detection
process;
(b) a thorough investigation was carried out for all files in accordance
with the established rules;
(c) fraud files contain the mandatory documentation and information;
(d) all systems are concisely memoed throughout the investigation;
(e) monitoring is done by the Team Leader and/or Manager on a
monthly basis to assess the quality of the investigation and of the
files
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