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RCM Complaint Handling

Name

RCM Complaint Handling

Description

Name: RCM Complaint Handling

Description:

  • Title of the Audit Working Paper: RCM Complaint Handling
  • Purpose of the working paper: To establish inherent risks and institute mitigating controls around Complaint Handling auditable entity.
  • Audit objectives for the working paper: To provide reasonable assurance that risks inherent in Complaint Handling auditable entity is effectively mitigated to achieve business objectives.
  • Industry sector: Banking
  • Functional area: Complaint Handling
  • Key terms: Risk Control Matrix, Risk Response Matrix

Standard (Non-IT) Audit Program

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Subscription Level

Free

Type

Financial RCM

Procedures

No

Language

English