Description: Risk influences an organization's strategy and performance throughout the process from strategic planning to operational activities. So it is important to embed the risk management across all organizational actives i.e. from setting mission, vision, strategic planning and operational activities.
Title of the Audit Working Paper(s): COSO - 2017 Enterprise Risk Management - Integrated Framework
Purpose of the working paper: To establish inherent risks and mitigating controls available with Call Centre Unit.
Audit objectives for the working paper: This template defines the procedure to conduct audit as per COSO models and ultimate bring improve operations, compliance and reporting structure of the organization.
Industry sector: All industries
Functional area: COSO Principal #3: Establishing Operating Structures. Facilities management: requirement and resources.
Key terms: COSO - 2017 ERM, Enterprise Risk Management - Integrated Framework, COSO integrating with strategy and performance.
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