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Complaint Management Process Flow

Name

Complaint Management Process Flow

Description

Name: Complaint Management Process Flow

Description:

  • Title of the Audit Working Paper: Complaint Management Process Flow
  • Purpose of the working paper: To document process control document for Client Acceptance and Anti-Money Laundering
  • Audit objectives for the working paper: To assess control risk inherent in process of Client Acceptance and Anti-Money Laundering
  • Industry sector: Banking
  • Functional Area: Service Quality
  • Key terms: Process Flow, Process Control Diagram

Standard (Non-IT) Audit Program

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Type

Financial

Procedures

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Language

English