This is a comprehensive matrix covering the following:
Ownership and Management
Process Organization
Risk Assessment
Control Definition
Control Assessment
Financial Statement Assertions
Control Definition and Description
Control Definition
Control Description
Checks customer is calling from registered number.
Once data is populated, Call Center Agent to check if customer is calling from his/her registered number (Any registered number)
Follows secondary verification process
Call Center Agent verifies customer credentials i.e. static data verification details like Mother Maiden Name, Date of Birth, Social Security details etc.
Checks customer is calling from registered number.
Once data is populated, Call Center Agent to check if customer is calling from his/her registered number (Any registered number)
Follows secondary verification process
Call Center Agent verifies customer credentials i.e. static data verification details like Mother Maid en Name, Date of Birth, Social Security details etc.
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Standard (Non-IT) Audit Program
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