AUDIT & REVIEW

CLIENT SATISFACTION AND AUDIT EFFECTIVENESS SURVEY

AUDIT:_________________________________ DATE  COMPLETED:_____________________

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Could you please complete this questionnaire at your convenience and return it to the Director, Office of Internal Audit. It will be used to ensure ongoing client satisfaction and to measure our effectiveness.

Please tick the appropriate box to indicate your rating.

Lowest - Highest=09

1 2 3 4 5=09

AUDIT PLANNING

1. The audit objectives and scope were considered appropriate.

2. The audit objectives were clearly communicated to me.

3. I was given and opportunity to have input to the audit plan.

COMMUNICATION AND CONDUCT

1. The auditors consulted and communicated effectively throughout the review.

2. The auditors had good knowledge of the operations.

3. The auditors were generally helpful and courteous throughout the audit.

4. The auditors were constructive, professional and positive.

TIMING

1. The timing of this audit was appropriate.

2. This audit was completed in an acceptable time.

3. Minimum disruption occurred to your daily activities.

QUALITY OF AUDIT REPORT

1. Audit observations were clearly, objectively and adequately reported.

2. Audit observations were of a significant nature.

3. Audit observations were adequately supported by appropriate evidence.

4. Audit recommendations were constructive, actionable and cost-effective.

5. The audit report was clearly understood, well written and organised.

GENERAL

1. The review was beneficial to my area of responsibility and operations.

2. My concerns were adequately addressed in this audit.

Other Comments Including Suggested Improvements and Areas of Good Performance:

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Client's Signature: ___________________________________

Client's Name and Title: ___________________________________