submitted by Slemo Warigon lonestar@rain.org

Customer Survey Questionnaire

Please provide your reaction to the recently completed audit by circling the number on the indicated scale to the right of each question that best reflects the manner in which you feel the audit was conducted. We would also be interested in any additional comments you might have.

1. Were the objectives and scope of the audit stated clearly?

2. Were the stated audit objectives consistent with your objectives?

3. Did the auditors clearly explain to you their audit requirements (working space, required documents, etc.)?

4. How difficult was it for you to meet those needs?

5. To what degree was the audit disruptive to your operations?

6. Were the requests for information reasonable?

7. How would you rate the professionalism and competence of the auditor(s)?

8. Were the auditors courteous in their dealings with your staff?

9. How often did the auditors discuss audit progress with you?

10. Were the audit findings:

--- consistent with the audit objectives?

--- accurate?

--- clearly stated and discussed with you?

--- useful or of value to you?

11. Was a discussion draft of the audit report delivered to you in a timely manner?

12. Did the draft audit report accurately and clearly reflect the objectives, observations, and recommendations?

13. Was the time span from the start of the audit to the issuance of the final report reasonable?

14. Overall, how would you rate your satisfaction with the purpose, scope, objectives, conduct, and results of the audit?

Please provide any other comments that you feel will help us evaluate the quality and effectiveness of this audit.

Name________ Signature_________ Date________

Please return the completed questionnaire to: