This document represents a Sample Service Level Agreement (SLA) and sets out in detail the nature and scope as well as the level of the specific services that the Company Audit Services (COMPANY) will provide to [department name]. The availability of these services will impact [department name]’s ability to deliver the best customer service. Hence, the SLA is an agreement defining guaranteed levels of internal audit services and support from COMPANY for [department name].
All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published, broadcast, performed nor used to prepare derivative works, without the prior written permission of AuditNet®. You may not alter or remove any trademark, copyright, logo or other notice from copies of the content. For further information, see section 1 of the Terms and Conditions and section 2 of the Subscriber Access Agreement.