Scorecard Best Practices: Design, Implementation, and Evaluation
By Raef Lawson, Toby Hatch, and Denis Desroches
The balanced scorecard, originated by Drs. Robert Kaplan (no relation) and David Norton, is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. The authors have put together this resource based on practical experience as well as a survey of business users. There are case studies as well as a best practice considerations checklist that will act as a guide create or improve a scorecard methodology in your organization. The first section of the book provides an overview of the scorecard system for those auditors who have no experience with a balanced scorecard methodology. The next section deals with establishing motivation and covers the underlying reason for measuring performance and the necessary supportive environment. System design is critical to the success and the authors include the method, what to measure and implementation strategies. Audit department responsible for reviewing performance measurement systems should consider this book for their professional libraries in order to provide audit staff with relevant background material.