Audit Programs
AuditNet Links
AuditNet Virtual Library
AuditNet Newsletter
Ask the Auditor
Audit Jobs
Partner Discounts
Search the Site
Our Sponsors
Advertise
Sign the Guestbook
AuditNet Home Page

Accounting Procedures for Internal Control
CLICK HERE TO ORDER

How to Say It When You Don't Know What to Say The Right Words for Difficult Times

By Robbie Miller Kaplan

As auditors we constantly interact with diverse stakeholders such as colleagues, managers, employees and others. Frequently we encounter people dealing with  challenging and difficult times that may or may not be related to work. Our reaction to these situations is conveyed in our behavior both nonverbal and verbal. In How to Say It When You Don't Know What to Say, Robbie Miller Kaplan provides guidance that will help both your professional and personal relationships. What do you say when you sit down at a meeting with a client only to find out that someone in their life was recently diagnosed with a life threatening illness? Do you continue without interruption or offer a kind word and perhaps offer to reschedule the meeting? This book provides discussion for various situations on what to say or do and better yet, what to avoid saying or doing. I can't think of anyone who has not experienced at least one of the situations identified by the author and could not benefit from this book. Let's change the perception that auditors are not compassionate by making sure that we always know what to say or do regardless of the situation that confronts us!