AuditNet Performance Measurement and Key Performance Indicators for Auditors
Performance measures are designed to offer more comprehensive information about a governmental entity's performance than traditional budgets or financial statements and schedules can provide. As explained by the Government Accounting Standards Board (GASB), "performance measures are concerned with the results of the services governments deliver, and help provide a basis for assessing the economy, efficiency, and effectiveness of those services."
Internal Audit Performance Measures
- Feedback from Board and Audit Committee
- Elapsed time for issue of reports – completion of audit work to draft report
- Elapsed time for issue of reports – draft to final report
- Number of unsatisfactory audit opinions (as % of total)
- Number of audit assignments completed (versus number planned)
- % Staff utilization (direct v indirect or audit and non-audit)
- % of recommendations accepted
- % of actions fully implemented
- Number of management requests
- % of management requests receiving action
- Number of positive unsolicited comments about IA
- Number of complaints
- Number of repeat audit findings
- Amount of direct savings potential as a result of audits
- Amount of measurable savings achieved as a direct result of audits
- Measurable savings as a % of IA departmental costs
- Number of major process improvements implemented as a result of audits
- Percentage customer satisfaction ( from surveys etc)
- Amount of ad-hoc work versus that planned
- % of key risks audited in the year
- Extent of reliance External audit can place on IA
- Audit coverage versus plan – geographic or business unit
- Cost versus budget
- % of major systems developments reviewed
- Extent of advice given
- Number of best practice ideas shared
From Other Audit Departments
Internal Audit Performance Measures
IT Performance Measures from Kansas City, Missouri Auditor's Office
From Other State and Local Government
Performance Based Program Budgeting - Florida Office of Program Policy Analysis and Government Accountability
Performance Measurement for Government-Local - GASB site for service efforts and accomplishments reporting with links to state government initiatives.
Performance Measurement for Government-State - GASB site for service efforts and accomplishments reporting with links to state government initiatives.
Results Accountability Implementation Guide from the State of Vermont.
Virginia Department of Planning and Budget - resources for performance measurement including planning and training.
From Other Organizations
Balancing Measures Best Practices in Performance Measurement from the National Partnership for Reinventing Government
Comptrollership Crossroads—Working Smarter for Better Results - from the Treasury Board of Canada